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For Sourcing & Vendor Management Professionals

Accelerate Your Videoconferencing Strategy With Managed Services

November 21, 2011


  • By Brownlee Thomas, Ph.D.,
  • Philipp Karcher
  • with Matthew Brown,
  • Mark Grannan,
  • Heather Martyn

Why Read This Report

IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for multivendor video platforms, intercompany (business-to-business) videoconferencing, and end user participation using different types of endpoints. End users in turn want a seamless video experience. The upshot? Videoconferencing managed services with flexible delivery and pricing options will grow in popularity during the next five years. Today the video managed services landscape includes providers serving different company sizes — large network operators, systems integrators, and video specialists. Their capabilities vary widely for supporting multiple videoconferencing system vendors, business-to-business (B2B) connections, and new user endpoints like tablets and smartphones.

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Table of Contents

  • Managed Services Lower The Barriers To Videoconferencing Adoption
  • IT Buyers Turn To Video Service Providers For Plan-Build-Run Support
  • The Video MSP Landscape Includes Operators, SIs, And Specialists

  • Segment Video MSPs According To Your Specific Management Needs
  • Supplemental Material
  • Related Research Documents