Trends Report

Accelerating Technology Change Restructures US Services Employment

Human Middleware And Transaction Processing Jobs Are Becoming Obsolete

November 4th, 2014
John McCarthy, null
John McCarthy
Michael Yamnitsky, null
Michael Yamnitsky
With contributors:
Pascal Matzke , Andrew Bartels , Nate Fleming

Summary

A perfect storm of technology change is streamlining, simplifying, and atomizing business processes. The effects will ripple across organizations, as human capital shifts from handling transactions to delivering compelling customer experience and making complex business decisions. This report helps CIOs and their business peers plan for new demands on tomorrow's workforce by illuminating the technology trends reshaping US services employment and estimating the number of jobs impacted over a five-year period.

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