Report

Acquisitions Are Not An Excuse For Bad Customer Experience

How CX Pros Can Make The Best Of Their Companies’ Next Acquisition Disruption
January 1st, 2018
With Contributors:
William Willsea
and Kara Hartig

Summary

Mergers and acquisitions can distract from CX, despite their inevitability, so CX pros on either side of an acquisition must learn to navigate them.

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.