Applying The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

How To Identify The Right CFM Vendor For Your Business
December 3rd, 2018
Ben Salamin
and Shayna Neuburg


In October 2018, we published the Forrester Wave™ on customer feedback management (CFM) platforms. We used 40 criteria to evaluate nine vendors. In this report, we compile additional insights shared by CFM customers in conversations with Forrester during

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