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For Infrastructure & Operations Professionals

Are You Ready For Unified Communications?

Creating An IT Organization To Support Unified Communications

August 24, 2007


  • By Elizabeth Herrell
  • with Rachel A. Dines,
  • Simon Yates,
  • Rachel Batiancila

Why Read This Report

On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform. UC — technology that connects communication and collaboration applications on a common platform — requires you to understand how to support existing applications in this converged environment. Like most IT organizations, you probably segment IT teams into networking, telecom, and application management functions. Once you start to deploy UC solutions, you'll find that they need to share skill sets and collaborate much more than they have ever needed to in the past. While existing IT skills provide a foundation, you will need to cross-train specialists across several applications for successful deployments and provide common ground for resolving issues. Are you ready?

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Table of Contents

  • UC Leverages Existing IP Infrastructure
  • Getting Ready For UC Deployment
  • System Integrators Add Value To UC Deployments

  • Align Your IT Organization Soon After Your UC Decision
  • Related Research Documents