Trends Report

Artificial Intelligence Revitalizes BPM

New Features Will Drive Deeper Customer Engagement In Core Processes

February 10th, 2017
Rob Koplowitz, null
Rob Koplowitz
With contributors:
Christopher Mines , Allison Vizgaitis

Summary

Business process management (BPM) is in the throes of an extreme makeover. The traditional focuses of process efficiency and cost reduction have given way to agility and digital automation. And BPM service providers and software vendors place a premium on evaluating and providing leading-edge capabilities. With that, the role of AI has come to the forefront for AD&D leaders as a means to drive better and deeper customer experiences within a digital process. This report examines the current state of AI and planned investments in AI among leading BPM vendors.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.