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For CIOs

As Tech Management Structures Change, Roles Become More Strategic And Externally Focused

How Key Roles In The CIO's Organization Will Change Over The Next Five To Seven Years

May 18, 2017

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  • By Marc Cecere
  • with Matthew Guarini,
  • Rachael Klehm

Why Read This Report

The age of the customer (AoC) and business technology (BT) are driving technology organizations to speed up and meet the needs of external customers. CIOs are responding by redesigning their organizations, which Forrester calls technology management (TM). With new structures comes the need to define roles. The combined forces of AoC and BT are changing some roles, creating new ones, and removing others. This report is a follow-up to "The Future Tech Organization: Smaller, Faster, And More Specialized" and identifies how roles within TM are changing and what CIOs should do about it.

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Table of Contents

  • The AoC, Cloud, And External Services Demand New Roles And Skills
  • Existing Roles Will Focus Outward And Become More Strategic
  • New Roles Fill A Void Or Fix A Problem
  • What It Means

  • Good End-State Is Half The Battle; But You Need Capacity To Change
  • Supplemental Material
  • Related Research Documents