Assess Your IT Infrastructure Maturity

October 23rd, 2012

Glenn O'Donnell VP, Research Director

Dave Bartoletti

With contributors:

Doug Washburn , Eric Chi

Summary

Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions: 1) How are we doing? and 2) what should we do next? As a result, I&O leaders can't accurately plan, prioritize, or justify their IT infrastructure and data center facility strategies and budgets. To help, Forrester developed a comprehensive yet achievable IT infrastructure maturity assessment based on COBIT maturity-level definitions. Our assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process, and technology and facilities. This report prepares I&O leaders and their teams to perform Forrester's IT infrastructure maturity assessment by introducing its value, approach, and recommendations.

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