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For Infrastructure & Operations Professionals

Assess Your Impact On Employee Performance And Flow

Use Our Survey To Analyze What's Affecting Employee Performance And Invest Where It Matters Most

October 19, 2016

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Why Read This Report

Chances are that your organization measures technology management's success with KPIs that are relatively easy to measure. But are they the key factors to boosting your company's top-line growth? No. A growing body of scientific research is proving that supporting employees' ability to reach a mental state called flow is much more important to boosting customer satisfaction, talent retention, and revenue growth. This report includes a survey instrument based on recent scientific research that I&O pros can use to assess employees' ability to reach flow in your firm. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to include our latest research on employee performance and flow.

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Tools And Templates

Document Templates

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  • Forrester's Workforce Engagement And Flow Survey Instrument

Table of Contents

  • Customers Win When Your Employees Achieve Flow
  • To Overcome Barriers To Flow, You Need To Know What They Are
  • Facilitating Flow Means Rethinking People, Processes, And Technology
  • Recommendations

  • Implement Our Flow Survey, But Don't Do It Alone
  • Supplemental Material
  • Related Research Documents

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