Trends Report

Assess Your Impact On Employee Performance And Flow

Use Our Survey To Analyze What's Affecting Employee Performance And Invest Where It Matters Most

October 19th, 2016
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
With contributors:
Bobby Cameron , Christopher Voce , Michael Caputo , Vanessa Wegner , Clare Garberg , Diane Lynch

Summary

Chances are that your organization measures technology management's success with KPIs that are relatively easy to measure. But are they the key factors to boosting your company's top-line growth? No. A growing body of scientific research is proving that supporting employees' ability to reach a mental state called flow is much more important to boosting customer satisfaction, talent retention, and revenue growth. This report includes a survey instrument based on recent scientific research that I&O pros can use to assess employees' ability to reach flow in your firm. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to include our latest research on employee performance and flow.

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