Best Practice Report

BT For I&O: Make IT Easy For The Business

BT Changes IT's Operating Model

May 12th, 2009
Simon Yates, null
Simon Yates

Summary

IT's role is changing. As business units become ever more reliant on technology and more comfortable with implementing it themselves, IT is becoming an advisor and a service integrator rather than the direct manager of all technology assets. Forrester calls this new model "business technology" (BT). While the shift to BT is gradual, it will change the role of infrastructure and operations (I&O) professionals by adding business enablement duties to the traditional I&O focus on operational excellence.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.