Trends Report

Balance Disciplined Service Management And Automation With Flexibility

June 5th, 2012
Glenn O'Donnell, VP, Research Director
Glenn O'Donnell VP, Research Director
With contributors:
Doug Washburn , Lindsey Kempton , Stephen Mann

Summary

This report outlines the policies and procedures IT infrastructure and operations (I&O) leaders and their teams should follow to effectively govern their service management and automation (SMA) initiatives. This is important as your developers and workforce demand access to as-a-service infrastructure and applications in a self-service fashion to get their jobs done better, faster, and even cheaper. Instead of being restrictive and reactive, I&O leaders must evolve their approach to governance that empowers the business with guardrails and education. This report helps I&O leaders and their team understand the importance of governance, its role with SMA, and recommends 10 actions to focus on.

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