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For eBusiness & Channel Strategy Professionals

Banks Make Slow But Steady Progress With Customer-Facing AI Use Cases

But Despite The Hype, Only Some Banks Are Pursuing AI-Driven Customer Experience

November 27, 2018

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Why Read This Report

Many banks globally have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what to focus on. The hype around AI makes this even harder. This report looks at current AI-driven customer-facing banking use cases and the business results to date.

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Table of Contents

  • Interest In Using AI To Improve CX And Increase Revenue Is Growing
  • Recommendations

  • Advance AI Initiatives By Driving Awareness And Starting Slow
  • Supplemental Material
  • Related Research Documents

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