Trends Report

Banks Make Slow But Steady Progress With Customer-Facing AI Use Cases

But Despite The Hype, Only Some Banks Are Pursuing AI-Driven Customer Experience

November 27th, 2018
Zhi-Ying Barry, Senior Analyst
Zhi-Ying Barry Senior Analyst
With contributors:
Srividya Sridharan , Craig Le Clair , Brandon Purcell , Aurelie L'Hostis , Benjamin Ensor , Michael Barnes , Seles Sebastin , Rachel Birrell

Summary

Many banks globally have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what to focus on. The hype around AI makes this even harder. This report looks at current AI-driven customer-facing banking use cases and the business results to date.

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