Trends Report

Banks Must Embrace Digital Business Models To Redefine Their Value To Customers

Digital Leaders At Middle Eastern Banks Are Starting To Address Key Tasks That All Banks Must Master

April 16th, 2018
Zhi-Ying Barry, Principal Analyst
Zhi-Ying Barry Principal Analyst
With contributors:
Frederic Giron , Michael Barnes , Benjamin Ensor , Seles Sebastin , Bill Nagel

Summary

Facing tough economic conditions, competition from more agile players, and changing customer needs, banks in the Middle East are pursuing digital business models to generate new revenue streams and alter their cost base. To gain insight into leading practices, we conducted in-depth interviews with digital banking leaders in Egypt, Kuwait, Qatar, and the United Arab Emirates (UAE). This report helps Middle Eastern and global digital banking leaders who are looking to embrace digital business models.

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