Advanced Search

Save or Share this Report

For Security & Risk Professionals

Benchmark Your Employee Password Policies And Practices

The Good, The Bad, And The Ugly: S&R Pros Have No Choice But To Coexist With Passwords While Assessing Alternatives

September 9, 2015

Authors

Why Read This Report

Both employees and security and risk (S&R) professionals lament password problems, but for all their issues and rumored demise, passwords remain the most common form of user authentication for apps and systems. Employees regularly forget their passwords, and while they wait for the help desk to reset their password or try to reset it themselves, their productivity declines and their frustration increases. If employees can't access critical business apps and data, they can't do their jobs and they can't serve customers. At the same time, password resets and other issues drive up the costs of staffing and maintaining the help desk. In addition, the increased velocity of data breaches, many of which occur via compromised or stolen passwords, has only increased the security team's password anxiety. Although solutions such as multifactor authentication have emerged to help reduce reliance on passwords and decrease security risks, many security teams have not been able to completely eliminate the need for them. In 2015, Forrester conducted a survey to identify firms' current password policies, usage, and challenges. This report reviews the survey's key findings and offers practical guidance and recommendations on password management that S&R pros can use to keep costs and risks in check and keep employees happy and serving customers.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • The Forrester State Of Employee Passwords Research Series
  • Passwords Are Not Dead, So S&R Pros Must Learn To Manage Them
  • The State Of Employee Passwords: Trends Good, Bad, And Ugly
  • IAM Can Help Ease The Password Burden
  • RECOMMENDATIONS

  • Tackle Password Challenges And Plan For The Future
  • Supplemental Material
  • Related Research Documents

Recommended Research