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For Security & Risk Professionals

Best Practices And Trends: Voice Biometrics

Voice Biometrics Can Improve Security And Customer Experience

February 10, 2021


Why Read This Report

Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five years, making them well suited for call center security and fraud management use cases. This report highlights the key benefits, drivers, challenges, implementation best practices, and trends around voice biometrics.

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Table of Contents

  • Voice Biometrics Improves Security, CX, And Service Delivery
  • Voice Biometrics Raises Legal And Privacy Concerns
  • Tune Voice Biometrics Carefully And Keep It In The IVR
  • Seek Vendors Offering Cloud Voice Biometrics, With Fraud Management
  • Supplemental Material
  • Related Research Documents

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