Best Practice Report

Best Practices And Trends: Voice Biometrics

Voice Biometrics Can Improve Security And Customer Experience

February 10th, 2021
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
Sean Ryan, null
Sean Ryan
With contributors:
Merritt Maxim , Elsa Pikulik , Karen Traikovich

Summary

Voice biometrics offers improved account access security and user experience and thus better levels of confidentiality, integrity, and empathy of your firm’s security operations. Modern voice biometrics provides stronger security than passwords; they also resist replay attacks and have improved in accuracy and performance in the past five years, making them well suited for call center security and fraud management use cases. This report highlights the key benefits, drivers, challenges, implementation best practices, and trends around voice biometrics.

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