Best Practice Report

Best Practices: Command Your I&O Team's Role In The Sourcing Process

Plan The I&O Team's Engagement Through The Three Phases Of The Sourcing Life Cycle

December 4th, 2015
Wolfgang Benkel, null
Wolfgang Benkel
Jean-Pierre Garbani, null
Jean-Pierre Garbani
With contributors:
Laura Koetzle , Eveline Oehrlich , Vanessa Wegner , Rachel Birrell , Kara Hartig

Summary

Customers demand superior experiences and innovation, which means that your infrastructure and operations (I&O) team must master agile and efficient service delivery. Many I&O teams cannot meet these demands with in-house resources and must thus source them from partners. This report gives I&O professionals a blueprint for stepping up their involvement in all three phases of the sourcing process to ensure that the complete solution delivers for customers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.