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Best Practices: Implementing Finds Success When Fit To Purpose And Focused On People

June 17, 2010


  • By Sheri McLeish
  • with Matthew Brown,
  • Sara Burnes

Why Read This Report

A decade ago, promised a free and accessible productivity suite to rival Microsoft Office. By enterprise market share standards it's far from the success once envisioned. But for hundreds of millions of individuals, schools, organizations, and others unable or unwilling to shell out money for the Microsoft suite, provides a strong basic tool set to accomplish a variety of tasks. Now faces more competition than ever, with the rise of new, Web-based tools from Adobe, Google, and Zoho. And while it's got a power trio of Oracle/Sun, IBM Lotus, and Novell providing support and development, still lacks collaboration and content management integration common among commercial alternatives. adopters remain pragmatic, however. Their shared experiences yield common best practices for successful implementations of that others can follow, leading to potentially dramatic cost savings.

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Tools And Templates

Best Practice Assessments

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  • Self-Diagnostic Tool

Table of Contents

  • The Outsider: Can Get Beyond Its Low-Cost Niche?
  • Best Practices To Stay The Course
  • Best Practice No. 1: Make A Strategic Commitment
  • Best Practice No. 2: Know Your Third-Party Limitations
  • Best Practice No. 3: Get Involved With The Community
  • Best Practice No. 4: Gain iWorker Acceptance
  • Forrester's Next Practices
  • Identifying Your Challenges
  • Supplemental Material
  • Related Research Documents

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