Best Practice Report

Best Practices: SaaS Systems Integration

Findings From 42 Firms That Leveraged Third-Party Help In SaaS

November 22nd, 2010
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christine Ferrusi Ross , Mark Grannan

Summary

Forrester recently surveyed 42 clients that are using third-party systems integration support for rollout of software-as-a-service (SaaS) solutions such as salesforce.com, Workday, and Google Apps. This data reveals that salesforce.com represents the lion's share of today's implementation support requirements. The data also shows that despite SaaS' reputation for being simple, SaaS solutions are not necessarily quick, point-and-click installs; many large-scale global projects took more than one year, and some even required more than 50 resources.

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