Best Practices: SaaS Systems Integration
Findings From 42 Firms That Leveraged Third-Party Help In SaaS
November 22, 2010
Why Read This Report
Forrester recently surveyed 42 clients that are using third-party systems integration support for rollout of software-as-a-service (SaaS) solutions such as salesforce.com, Workday, and Google Apps. This data reveals that salesforce.com represents the lion's share of today's implementation support requirements. The data also shows that despite SaaS' reputation for being simple, SaaS solutions are not necessarily quick, point-and-click installs; many large-scale global projects took more than one year, and some even required more than 50 resources.
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Tools And Templates
Models and Calculators
- SaaS Projects Are Growing In Length And Complexity
- SaaS Projects Span The Globe
- Firms Use SaaS SIs Across A Range Of Tasks
- Clients Most Satisfied With Technical, Less So With Industry Knowledge And Biz Benefits
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