Best Practices: SaaS Systems Integration
Findings From 42 Firms That Leveraged Third-Party Help In SaaS
November 22, 2010
Why Read This Report
Forrester recently surveyed 42 clients that are using third-party systems integration support for rollout of software-as-a-service (SaaS) solutions such as salesforce.com, Workday, and Google Apps. This data reveals that salesforce.com represents the lion's share of today's implementation support requirements. The data also shows that despite SaaS' reputation for being simple, SaaS solutions are not necessarily quick, point-and-click installs; many large-scale global projects took more than one year, and some even required more than 50 resources.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Tools And Templates
Models and Calculators
- SaaS Projects Are Growing In Length And Complexity
- SaaS Projects Span The Globe
- Firms Use SaaS SIs Across A Range Of Tasks
- Clients Most Satisfied With Technical, Less So With Industry Knowledge And Biz Benefits
Agile Metrics That Matter
September 9, 2013 | Diego Lo Giudice
TechRadar™: Software-As-A-Service, Q3 2016
July 13, 2016 | Liz Herbert
How EA Can Best Support Customer-Experience-Driven Transformation Programs
October 15, 2013 | Derek Miers