Trends Report

Beyond The Hype: How Banks Use AI To Drive Operational Efficiency

Banks Show Big Appetite For AI-Driven Risk Management And Efficiency

December 6th, 2018
Zhi-Ying Barry, Senior Analyst
Zhi-Ying Barry Senior Analyst
With contributors:
Srividya Sridharan , Oliwia Berdak , Craig Le Clair , Brandon Purcell , Aurelie L'Hostis , Benjamin Ensor , Michael Barnes , Seles Sebastin , Bill Nagel

Summary

Banks around the world have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what to focus on. The hype around AI makes this even harder. This report examines the current AI-driven operational efficiency banking use cases and business results to date.

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