Trends Report

Brief: Consider Midsize Offshore Vendors For Limited-Scope, Tech-Only Digital CX Projects

Midsize Offshore Vendors Have Limited Design And End-To-End Digital Capabilities

February 4th, 2016
Somak Roy, null
Somak Roy
With contributors:
Ashutosh Sharma , Dane Anderson , Frederic Giron , Alice Ma , Bill Nagel

Summary

As application development and delivery (AD&D) professionals embark on digital transformation journeys, they need technology service vendors that can help create compelling digital customer experiences (CX) and digitize operational processes to support them. Can midsize offshore vendors help? These tech service providers — with less than US$1 billion in revenues — have always had a hard time differentiating themselves from their larger competitors. Have they made any progress? This report helps AD&D pros assess what digital CX capabilities midsize offshore vendors can contribute to their digital transformations.

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