Trends Report

Brief: Drive Digital Service Transparency And Efficiency With Data And Analytics

The US Digital Services Playbook Series

January 8th, 2015
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
Nigel Fenwick, null
Nigel Fenwick
With contributors:
Chip Gliedman , Rachael Klehm

Summary

In August 2014, the White House announced the creation of the US Digital Service, which promptly released a US Digital Services Playbook. This playbook, which spans the fields of customer experience, digital governance, application development and operations, and data and analytics, provides federal CIOs a modern and reliable approach to improving federal digital services. In this report — the fifth in our series on the new federal playbook — we offer CIOs guidance for implementing and improving upon plays 12 and13, which focus on data and analytics.

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