Save or Share this Report

For Customer Experience Professionals

Brief: Lessons From Speakers At Forrester's CXNYC 2016 Forum For CX Professionals

Leaders Share The Foundations Of Superior Customer Experience

August 16, 2016


Why Read This Brief

At Forrester's CXNYC 2016 Forum, mainstage presenters shared how they create and maintain customer obsession at their companies. Their firms represent diverse industries from financial services and retailing to ingredient manufacturing. But these customer experience (CX) professionals all build experiences by focusing on the core competencies of customer understanding, design, culture, and measurement. This report reveals specific examples of how CX pros transform experiences by using these competencies to affect change across their entire organizations.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($349 USD).


Recommended Research