Trends Report

Brief: Deliver Superior Customer Experiences With Modern Field Service Technologies

Field Service Finally Pivots Away From Being An Efficiency And Productivity Play

October 3rd, 2016
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
With contributors:
Stephen Powers , Chad Rafferty , Andrew Reese

Summary

Modern field service technologies allow service technicians to become your frontline brand ambassadors every time they interact with your customers. These interactions are by far the most personal channel for customer engagement, and they can help make or break a relationship. This report details benefits of modern field service and four technologies that ADD pros should be aware of that underpins their success.

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