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For CIOs

Building A Customer-Obsessed BT Strategy For Health Insurers

Healthcare Payers' Digital Role Reaches Far Beyond Web And Mobile

February 23, 2017

Authors

  • By Bobby Cameron,
  • Kate McCarthy
  • with Alex Cullen,
  • Alex Kramer,
  • Sam Bartlett

Why Read This Report

Healthcare payers in the age of the customer must contend with a major amount of business whiplash, more so than players in almost any other industry. Today's massive upheaval brings opportunities and challenges that pull CIOs and tech management into the center of healthcare business transformation, but the ugly reality is that legacy technology and a historic focus on operational efficiency make change challenging. This report provides health insurer CIOs with four key imperatives that they should include in a constituent-obsessed tech strategy.

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Table of Contents

  • Healthcare Payers: Align Tech Strategy With Customer Obsession
  • Payers Require A Constituent-Obsessed Tech Strategy To Thrive
  • Recommendations

  • Seize The Opportunity To Lead
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