Skip to main content

Save or Share this Report

For Enterprise Architecture Professionals

Building The Case For Your BPM Initiative

March 3, 2014


  • By Clay Richardson,
  • Derek Miers
  • with Alex Cullen,
  • Julian Keenan

Why Read This Report

Success in the age of the customer almost mandates that every company have a business process management (BPM) program and platform. Developing the business case for enterprisewide BPM differs from a traditional technology management project, which delivers a defined set of functionality, because of the continuous improvement capability that BPM introduces. Given this aspect of BPM, you must develop and enhance the business case in phases, factoring in iterative program development and process changes that cut across multiple departments and functional areas. Some teams make the mistake of starting with a pilot project but fail to provide a vision for how process changes could impact the company at the enterprise level. In order to move fast, and also set a broad scope for BPM, teams should adopt a two-stage strategy for building a compelling business case and securing the right level of funding for BPM.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • How To Approach And Develop An Initial BPM Business Case
  • Minimize Business Case Risk With A Two-Stage Investment Strategy
  • Use Forrester's TEI Model To Quantify BPM Benefits And Costs

  • The Business Case Evolves As The Program Progresses
  • Supplemental Material
  • Related Research Documents