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For Infrastructure & Operations Professionals

Building The IT Infrastructure And Operations Balanced Scorecard

The Eight Essential Metrics That Infrastructure And Operations Should Be Measuring

October 1, 2009


  • By Rachel A. Dines,
  • Eveline Oehrlich
  • with Craig Symons,
  • Galen Schreck,
  • Alexander Crumb

Why Read This Report

"You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metrics to use, or how to collect the information they need for the metrics, while others collect too many metrics then struggle to identify significant data points. Using Norton and Kaplan's Balanced Scorecard (BSC) method of measuring performance, we will take a close look at metrics in eight key areas of I&O that you should be measuring.

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Table of Contents

  • The I&O Balanced Scorecard Includes Eight Key Areas Of Metrics
  • You've Collected All These Metrics; Now What?

  • Building The I&O Balanced Scorecard Is A Continuous Process
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