Skip to main content

Save or Share this Report

For Sourcing & Vendor Management Professionals

Buyers Take Note: Europe's Providers Lag In The IT Services Global Delivery Arms Race

May 31, 2007


  • By Andrew Parker
  • with John McCarthy,
  • Caroline Roeleveld-Hoekendijk

Why Read This Report

To test how Europe-based IT services specialists stack up in the race to establish genuine global delivery capabilities, Forrester surveyed six market leaders in Europe and gathered data on their use of low-cost offshore and nearshore delivery locations. We found that these firms still lag behind their global peers. With its acquisition of Kanbay, Capgemini has stepped ahead of the European pack, but global players like IBM and Accenture and Indian market leaders like TCS and Infosys all maintain a significant global delivery lead over Capgemini — and more so over other Europe-based providers. Service buyers in Continental European countries like France and Germany have begun to look offshore for low-cost service delivery — but, nonetheless, they often prefer to work with established local service partners. Given the immaturity of the global delivery capabilities on offer, sourcing specialists will need a careful approach to test pricing, the completeness of global delivery processes, the effectiveness of project management approaches, and the stability of offshore facilities and staffing.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Table of Contents

  • European Service Providers Climb On The Global Delivery Train
  • European Global Delivery Champions Are Still Playing Catch-Up

  • Buyers Must Accurately Judge The Value Of European Global Delivery Claims

  • Europe's Top Global Delivery Providers Will Match The World's Best — In Time
  • Related Research Documents