Trends Report

CIOs: Attack Weak Application Maintenance Processes That Stifle IT Productivity

February 12th, 2007
Phil Murphy, null
Phil Murphy
With contributors:
Alex Cullen , Laurie Orlov , Lauren Sessions

Summary

Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences — how they organize, budget, and transfer knowledge, as well as what they would do to increase maintenance productivity, given adequate funding. Analyzing the results reveals an ugly tale, with mismatched staffing demand and supply, conflicting new development and maintenance priorities, and a complete lack of tooling to bolster productivity. CIOs should take note of the root-cause problems in this report and note the curative suggestions for improvement.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.