Trends Report

CIOs: Organize For Mobile Success

Build And Support IDEA Teams To Drive Mobile Moments

October 16th, 2014
Ted Schadler, Vice President, Principal Analyst
Ted Schadler Vice President, Principal Analyst
Jeffrey Hammond, null
Jeffrey Hammond
Julie Ask, null
Julie Ask
Josh Bernoff, null
Josh Bernoff
With contributors:
Sharyn Leaver , Pascal Matzke , Dominique Whittaker

Summary

Customer expectations are soaring as the mobile mind shift accelerates. In order to meet those expectations, CIOs must work closely with their business peers. Where to start? We suggest a four-part organization composed of multiple IDEA teams, supported by a steering committee, a center of excellence/community of practice, and an infrastructure services teams. This composite structure will help CIOs rapidly serve customers in their mobile moments with mobile services and apps that deliver a high quality user experience (i.e., pleases their business counterparts). At the same time, this organization will also let individual IDEA teams benefit from enterprisewide sourcing strategies, meet security policies, integrate with existing applications and data sources, and do so without breaking budgets.

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