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For Customer Experience Professionals

CX NYC 2019 Day One Highlights: Your Guide To Radical CX Innovation

What Customers Really Want, Tackling Values-Based CX Head On, And How To Transform Yourself Into An Effective Change Agent

August 15, 2019

Why Read This Report

Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to innovate and improve CX at a rate that can outpace customers' increasing expectations. This report captures highlights from the first day of the Forum held in June 2019.

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Table of Contents

  • Changing The Game Requires Radical CX Innovation
  • Recommendations

  • How To Begin Radical CX Innovation
  • Related Research Documents

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