Case Study

CX NYC 2019 Day One Highlights: Your Guide To Radical CX Innovation

What Customers Really Want, Tackling Values-Based CX Head On, And How To Transform Yourself Into An Effective Change Agent

August 15th, 2019
Harley Manning, null
Harley Manning
With contributors:
Rick Parrish , Maxie Schmidt , Sam Karpinski , Anjali Lai , Michelle Yaiser , Shayna Neuburg

Summary

Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year’s CX NYC Forum, analysts and practitioners shared new ways for CX pros to innovate and improve CX at a rate that can outpace customers’ increasing expectations. This report captures highlights from the first day of the CX NYC Forum held in June 2019.

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