Save or Share this Report

For Customer Experience Professionals

CX Teams: What They Do, Where They Report, How Big They Are, And How Much They Spend

May 8, 2017

Primary author headshot


Why Read This Report

In May and June of 2016, Forrester fielded a survey to customer experience (CX) professionals across the globe and received hundreds of completed responses detailing what CX professionals are responsible for, where they report in their organizations, how many colleagues they have on their teams, and the size of their budgets. This report summarizes that survey data and analyzes responses from 18 deep-dive interviews that expanded on the insights gained through the survey responses.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • CX Teams: What, Where, How Many, How Much
  • Recommendations

  • CX Pros: Make The Case For The Impact Of Your Team's Efforts
  • Supplemental Material
  • Related Research Documents

Recommended Research