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For Customer Experience Professionals

CX Teams: What They Do, Where They Report, How Big They Are, And How Much They Spend

May 8, 2017

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Why Read This Report

In May and June of 2016, Forrester fielded a survey to customer experience (CX) professionals across the globe and received hundreds of completed responses detailing what CX professionals are responsible for, where they report in their organizations, how many colleagues they have on their teams, and the size of their budgets. This report summarizes that survey data and analyzes responses from 18 deep-dive interviews that expanded on the insights gained through the survey responses.

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Table of Contents

  • CX Teams: What, Where, How Many, How Much
  • Recommendations

  • CX Pros: Make The Case For The Impact Of Your Team's Efforts
  • Supplemental Material
  • Related Research Documents

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