Trends Report

CXNYC 2017: The Breakaway CX Opportunity

The Brightest Highlights From Forrester's 2017 Customer Experience Forum In New York

October 12th, 2017
David Truog, VP, Principal Analyst
David Truog VP, Principal Analyst
With contributor:
Gabriella Zoia

Summary

After each of the Forum events that Forrester produces for customer experience (CX) professionals every year around the world, we ask attendees which sessions and themes were the most valuable. This report provides a snapshot of the brightest highlights at our CXNYC 2017 Forum in New York.

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