Case Study

Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

November 21st, 2011
Brownlee Thomas, Ph.D., null
Brownlee Thomas, Ph.D.
With contributors:
Christopher Andrews , Mark Grannan

Summary

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major lessons learned from a global manufacturing company that wanted to develop a road map for a UC strategy. It provides some best practices for defining a centralized and comprehensive strategy for UC that balances internal and external management of the firm's communications estate. These best practices will enable businesses to leverage their existing technology investments and take advantage of new technology solutions and services that will deliver a consistent end user experience in the most cost-effective manner.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.