Skip to main content

Save or Share this Report

For CIOs

Case Study: Agile Budgeting And Methodology Expand Beyond BT And Deliver

Blue Cross Blue Shield Of Nebraska Transforms Technology And Corporate Planning And Delivery

April 28, 2015

Primary author headshot


  • By Chip Gliedman
  • with Peter Burris,
  • Rachael Klehm

Why Read This Report

Blue Cross Blue Shield of Nebraska (BCBSNE), a 75-year-old health insurance company serving 700,000 people, ran a traditional IT organization with traditional IT governance and processes. However, the challenges of a four-year system migration, coupled with dramatic changes in the US healthcare insurance market, triggered a re-evaluation of these processes. A shift to Agile development methodologies to meet the needs of this migration led the company to first adopt Agile for all of its technology projects — including development and infrastructure. Success here led to the expansion of Agile development and budgeting throughout the company, including non-technology functions. The results: less formal planning but faster and better results with greater transparency and communication that convinced the chief financial officer (CFO) that transparency and open communication can trump traditional governance models.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Situation: Traditional IT Governance Masked Underlying Problems
  • Action: A Five-Year Transformation To Embrace Agile Thinking
  • Results: A More Mature Organization — And The CFO Is Convinced
  • Lessons Learned: Change Must Reflect Market Speeds
  • Supplemental Material
  • Related Research Documents