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Case Study: Agile Budgeting And Methodology Expand Beyond BT And Deliver

Blue Cross Blue Shield Of Nebraska Transforms Technology And Corporate Planning And Delivery

April 28, 2015

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Authors

  • By Chip Gliedman
  • with Peter Burris,
  • Rachael Klehm

Why Read This Report

Blue Cross Blue Shield of Nebraska (BCBSNE), a 75-year-old health insurance company serving 700,000 people, ran a traditional IT organization with traditional IT governance and processes. However, the challenges of a four-year system migration, coupled with dramatic changes in the US healthcare insurance market, triggered a re-evaluation of these processes. A shift to Agile development methodologies to meet the needs of this migration led the company to first adopt Agile for all of its technology projects — including development and infrastructure. Success here led to the expansion of Agile development and budgeting throughout the company, including non-technology functions. The results: less formal planning but faster and better results with greater transparency and communication that convinced the chief financial officer (CFO) that transparency and open communication can trump traditional governance models.

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Table of Contents

  • Situation: Traditional IT Governance Masked Underlying Problems
  • Action: A Five-Year Transformation To Embrace Agile Thinking
  • Results: A More Mature Organization — And The CFO Is Convinced
  • Lessons Learned: Change Must Reflect Market Speeds
  • Supplemental Material
  • Related Research Documents