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Case Study: Australia Post Embraces Digital Business Transformation

Drive Cultural Change To Deliver Improved Customer Value

June 2, 2017

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Why Read This Report

Unless your company is a startup, you are very likely scrambling to reinvent your organization in the face of digital disruption while continuing to leverage your core business strengths. Australia Post has been effectively balancing massive pressure to change with its ongoing government-mandated service obligations. The multiyear, cross-organization transformation resulted in improved and expanded service delivery and significant cultural changes. Digital business leaders can learn from Australia Post's experiences in dealing with digital transformation.

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Table of Contents

  • Situation: Transform The Business While Fulfilling Service Obligations
  • Approach: Apply Digital To Both New And Existing Services And Teams
  • Results: Improved Services And Increased Customer Value
  • Recommendations

  • Go All-In To Define And Execute A Customer-Obsessed Strategy
  • Supplemental Material
  • Related Research Documents

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