Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

Case Study: HDFC Life Insures Its Future With Technology-Led Innovation

The Insurance Company's Digital Transformation Paid Rich Dividends

December 9, 2019

Primary author headshot


Why Read This Report

Indian insurer HDFC Life transformed itself from a traditional insurance firm into a digitally powered leader in the insurance space. Over a five-year period, HDFC Life won more customers by selling in new digital channels, integrating with new partners, and introducing digital platforms that use emerging technologies like cloud. Ultimately, the insurer also significantly improved its key business metrics. This report outlines how digital leaders can learn from HDFC Life's experience to digitally transform their traditional operating model and become a digitally powered insurance platform.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • HDFC Life Transforms Its Technology
  • Situation: HDFC Life Saw The Digital Writing On The Wall
  • Approach: HDFC Life Disrupted Its Operating Model
  • Results: Technology Wove Customer And Business Magic
  • Next Steps: Continue The Digital Journey
  • Recommendations

  • Use Digital Tech To Proactively Disrupt Yourself
  • Supplemental Material
  • Related Research Documents

Recommended Research