Case Study

Case Study: Pinnacol Assurance Fights Disruption By Launching A Digital Venture

How Pinnacol Launched Digital Subsidiary Cake In 12 Months

June 12th, 2018
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
Oliwia Berdak , Benjamin Ensor , Piers Conway , Sam Bartlett

Summary

No insurance company is immune from the impact of digital transformation. Established insurers are dealing with an onslaught of forces that range from escalating customer expectations to the hundreds of monoline disruptors and big tech firms like Amazon and Google exerting growing influence as platforms. These forces spurred the Colorado workers' compensation insurer Pinnacol Assurance to launch a new digital subsidiary, Cake. This case study examines how the century-old insurer beat expectations and deadlines in its quest to outrun these emerging threats.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.