Skip to main content

Save or Share this Report

For Application Development & Delivery Professionals

Case Study: Sabre — A Culture Of Engagement

Sabre's Strategic Adoption Of Open Source Brings Unexpected Cultural Benefits

April 8, 2011

Primary author headshot


Why Read This Report

Sabre Holdings is an early adopter of Agile processes and open source technologies. The company was originally motivated to use open source as a tactic to avoid software capital costs, but along the way management discovered that strategic use of open source led to a higher-performance culture as well. At the start, Sabre found it needed to improve its development and architecture skill set to exploit open source projects such as Apache ServiceMix, Apache Tomcat, and Linux. While this transition was not without challenges, it brought a higher proportion of intrinsically motivated, creative developers to Sabre. Over time, use of open source software led to increased developer engagement, a greater sense of ownership of the code, and the evolution to an open contributor culture. Developers also delivered transactional, mission-critical systems that perform well on scale-out hardware while saving millions.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Recommended Research