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For Customer Insights Professionals

Case Study: Seattle Children's Hospital Adopts A Healthy Approach To Data And Analytics

The CDO Analytics Team Drives Better Patient Health And Business Results With Insights Services

August 22, 2016

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Why Read This Report

Healthcare organizations face a daunting task of improving patient experience, reducing per capita costs and improving health outcomes with efficient and scalable yet personalized services. In 2007, Seattle Children's Hospital appointed a chief data officer (CDO) to drive a new data-and-analytics-oriented approach. This report shares that approach — and the successes of one of the first CDOs and his team in building a service — to help customer insights (CI) professionals and their peers better leverage data and analytics.

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Table of Contents

  • Healthcare Imperatives Drive New Data And Analytics Strategies
  • SCH'S CDO Analytics Office Delivers Insights Services
  • Insights Implementation Positively Correlates To Better Outcomes
  • Next Steps: Enable A Sustainable Data And Analytics Culture
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