Case Study: Singapore Airlines Lands Operational Excellence With Systems Of Insight

Despite extensive computerization, airline operations command centers still deal with siloed data and manual processes that create latency, resulting in a poor customer experience (CX) and significant financial costs. Singapore Airlines worked with Tata Consultancy Services to build Intelligent Airline Operations, a solution to help the airline evolve toward more real-time, automated operations. CIOs should read this report to learn how to create systems that enable real-time insights to inform actions that improve operational excellence and CX.