Case Study

Case Study: TD Banknorth Creates A BPM Center Of Excellence

March 26th, 2008
Mary Pilecki, VP, Principal Analyst
Mary Pilecki VP, Principal Analyst
AS
Andy Salunga
With contributors:
Sharyn Leaver , Mary Ann Rogan

Summary

TD Banknorth, a top 50 US retail and commercial bank and part of the TD Bank Financial Group based in Toronto, Canada, wanted to expand its use of business process management (BPM) in a way that aligned the lines of business (LOBs) and IT across the enterprise. With solid executive sponsorship, TD Banknorth leveraged an existing organizational structure, its integration competency center (ICC), to jump-start the project and minimize cultural change challenges. The result: broader relationship building and improved process efficiencies.

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