Case Study

Case Study: US Specialty Retailer Improves Sourcing With Automated Spend Analysis

January 14th, 2009
PC
Patrick Connaughton
With contributors:
Christine Ferrusi Ross , Varun Sedov

Summary

Centralized strategic sourcing was just in its infancy at this large retailer and it was feeling the growing pains. Without an accurate and credible single source of spend data, it was difficult to justify many of the hard decisions required to move to the new model. As a result, efforts had stalled. It was at this point that the company turned to automated spend analysis to try and take control of spend, reduce the need for outside consultants, and conduct better leveraged negotiations. The project was a big success — mainly because of a few straightforward best practices: locking in the right resources early, taking ownership of the iterative refinement phase, and development of a hybrid taxonomy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.