In the age of the customer, traditional manufacturing businesses must rework the structure and culture of their organizations to address rapidly changing client expectations. Bosch is a fascinating example of how a traditional manufacturing firm can successfully transition into a leading digital business. This report helps CIOs prepare for the evolving working relationship with suppliers in the supply chain concerning internet-of-things (IoT) opportunities. Moreover, this report provides valuable insights into how to leverage a separate software engineering business unit to drive digital transformation efforts.