Summary
Financial institutions continue to face challenges on generating revenue. Recent US regulations have greatly reduced overdraft fees and debit card interchange income. With no clear sources of near-term revenue growth, where do banks and credit unions turn in the short term? Digital channels. eBusiness professionals can address the problems by reducing the cost to serve customers. Moving transactions out of costly human-assisted channels to digital channels can have a major impact on the cost to serve. This report outlines Redstone Federal Credit Union's path to right-channeling success through mobile remote deposit capture.
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