Changing IT's Culture — What's Cheap And Easy?

December 3rd, 2008

Marc Cecere

With contributor:

Tim DeGennaro

Summary

Forrester asked 72 IT professionals about the importance, enablers, and costs of culture change. Our analysis broke down culture change into eight enablers that included rewards, policies, and peer actions. Some of our findings: Leaders' actions and statements have the highest effectiveness for the level of effort, whereas punishing bad behavior was both high in effort and low in effectiveness.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.