Report

Chatbot Commerce Benchmark

Use Forrester's POST Methodology To Make Smart Conversational Interface Technology Choices
April 10th, 2017
With
William Willsea
Jaclyn Galan
and Andrew Reese

Summary

Very few Fortune 500 companies are represented in more than 34,000 chatbots that are reportedly live on Facebook Messenger. As of December 31, 2016, only 13 of the 128 Fortune 500 firms we benchmarked offered true chatbots. Another 41 deliver customer ser

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