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For Application Development & Delivery Professionals

Chatbots 101: Building Conversational Interfaces

Take A Progressive Approach To Building Chatbots That Aligns With Your App+ Mobile Strategy

December 12, 2016


Why Read This Report

As smartphone communication shifts from voice to text and images, consumers are adopting messaging services at an unprecedented pace. In parallel, they're looking to use conversations for customer service and shopping, extending beyond socializing. Enter chatbots, programs with the potential to offer natural ways for consumers to access services. This report explains why chatbots are not ready to meet customer expectations — and also why AD&D pros must still begin building the capabilities to serve customers in conversational interfaces and eventually chatbots.

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Table of Contents

  • Chatbots Are Here But Aren't Ready To Replace Apps Or Humans
  • Pursue Chatbots As Part Of Your App+ Mobile Portfolio Strategy
  • Recommendations

  • Decide How You Will Build Chatbot Experiences
  • Supplemental Material
  • Related Research Documents

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