Trends Report

Clients And Vendors Weigh In On The Future Of Offshore Outsourcing

Looking To 2011 And Beyond, Both Focus On Increasing Business Alignment

May 5th, 2011
Jan Erik Aase, null
Jan Erik Aase
With contributors:
Christopher Andrews , Mark Grannan

Summary

The offshore outsourcing trend and practice is due for transformation. The proliferation of "as-a-service" offerings and trends related to mobility, social tools, and sustainability make demands for innovative technology partners more important than ever. Yet these trends create new challenges for sourcing and vendor management (SVM) professionals, who must drastically change the way they work with offshore providers. Most North American and European clients have invested in three or four key offshore relationships and one or two key MNC relationships. Yet they must now re-evaluate these relationships to determine if their vendors are positioned to meet their needs beyond 2011. Our recent interviews with clients and vendors confirm that leading offshore vendors are making real progress on their attempts to close the gap with their larger competition. Yet clients' concerns about changing business objectives, the proliferation of "as-a-service" offerings, and demand for deep industry specialization, suggest only the most collaborative, innovative, and trusted partners will succeed.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.