Why Read This Report
One of the biggest sources of reputational risk is the focused impact of employees or customers who negotiate collectively. Through this collective bargaining, customers or employees change how firms create and sell their products, and it all plays out on social media for the world to see. Risk managers should use this report to understand how to identify and build resilience against collective bargaining before it undermines brand experience and customer trust — and the firm's stock plummets.
Get Access
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
Purchase Report
This report is available for individual purchase ($745 USD).
Purchase