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For Application Development & Delivery Professionals

Gain A Competitive Advantage Through Enterprise Collaboration

Executive Overview: The Enterprise Collaboration Playbook

September 4, 2020

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This is the Executive Overview in The Enterprise Collaboration Playbook For 2021.

Why Read This Playbook

Many collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and connects the customer experience (CX) ecosystem in new ways to create business value. Forrester's EC playbook is a step-by-step guide that enables application development and delivery (AD&D) professionals to help their organizations create and execute successful EC business strategies. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Customer Experience Ecosystems Create New Opportunities
  • Put The Enterprise Collaboration Playbook To Work For You
  • Related Research Documents

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